Zanai Support
Effective Date: August 3, 2026
Welcome to Zanai
Welcome to the official support page for Zanai.
We’re here to help you get the most out of Zanai. Whether you have questions about the app, need technical assistance, or want to report an issue, our support team is ready to assist.
Support Email: support@zanai.app
Response Time: Within 24–48 business hours
Before You Contact Support
To help us resolve your issue as quickly as possible, please include:
Your device model (iPhone, Samsung Galaxy, Google Pixel, etc.)
Your operating system version (iOS or Android)
Your Zanai app version
A detailed description of the issue
Screenshots or screen recordings (if applicable)
Frequently Asked Questions
What is Zanai?
Zanai is a visual communication app that helps people communicate without speaking by displaying simple, color-coded visual signals on their phone screen.
Whether you’re in a noisy environment, facing a language barrier, experiencing social anxiety, or simply need a quick way to get someone’s attention, Zanai provides a fast and accessible way to communicate.
How does Zanai work?
Using Zanai is simple.
Select a signal, and it immediately appears on your screen using a unique color and flashing pattern.
Available Signals
Hello — Wave Flash
Excuse Me — Double Blink
I’m Okay — Slow Pulse
Help Needed — Fast Flash
Custom Signal — Personalized Signal
Signals remain active until you turn them off, making them easy for nearby people to recognize and understand.
Is Zanai free?
Yes. Zanai is free to download and use.
Additional features may be introduced in future updates.
Who is Zanai designed for?
Zanai is designed for anyone looking for a simple visual way to communicate.
It can be especially helpful for:
Deaf and hard-of-hearing individuals
People with speech impairments
Individuals experiencing social anxiety
Language barrier situations
Crowded or noisy environments
Schools and campuses
Airports and public transportation
Workplaces
Conferences and public events
Why does Zanai request my location?
Some features use your device’s location to support nearby interactions and improve your experience.
Location access is optional and can be changed at any time through your device settings.
Disabling location may limit certain features.
Is my information secure?
Protecting your privacy is important to us.
Please review our Privacy Policy and Terms & Conditions for detailed information about how your information is collected, used, and protected.
How do I delete my account?
If account deletion is available within the app, you can delete your account through your account settings.
If you need assistance, contact support@zanai.app.
How do I report a bug?
If you’ve encountered a technical issue, we’d love to hear from you.
Please email support@zanai.app and include:
Your device model
Operating system version
App version
A description of the issue
Screenshots or screen recordings (if available)
The app isn’t working. What should I do?
Try these troubleshooting steps:
Update Zanai to the latest version.
Close and reopen the app.
Restart your device.
Verify your internet connection.
Sign out and sign back into your account.
If the issue continues, please contact our support team.
Accessibility
Accessibility is at the heart of Zanai’s mission.
We believe communication should be simple, inclusive, and available to everyone. Zanai is designed to provide an easy visual alternative when speaking isn’t practical or possible.
App Status
Current Status: All Systems Operational
If a service interruption or scheduled maintenance occurs, updates will be posted here.
Feature Requests
Have an idea that could make Zanai even better?
We’d love to hear your suggestions. Send your ideas to support@zanai.app.
Report Abuse or Safety Concerns
If you experience harassment, inappropriate behavior, or believe someone is violating our Terms & Conditions, please report it immediately.
Contact support@zanai.app and include as much information as possible so we can investigate the issue promptly.
Contact Support
Need additional assistance?
Email: support@zanai.app
Typical Response Time: Within 24–48 business hours
Helpful Links
Privacy Policy
Terms & Conditions
Thank you for using Zanai.
We’re committed to making communication simpler, more accessible, and more inclusive for everyone.